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Frequently Asked Questions
Please pick your FAQ topic:
- Getting started
- Registration
- Catalogue
- Sell
- Quick Buy
- RFQ
Getting started
Why should I sell with Inneed.Market?
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- Easy catalogue management
- Integrated End to End Sale management
- Secure Transparent Communication
- Simplified Financial Management
- Value added Services
Is there any registration fee?
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Registration at Inneed.Market is free for all sellers, account is activated after the reviewing document and information provided.
Is there any account maintenance fee?
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No account maintenance fees is charged for creating account at Inneed.Market.
Is there any catalogue listing fee?
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Listing of products on Inneed.Market is absolutely free. Inneed does not charge anything to you for listing your catalogue online. You only pay a small commission for what you sell. The commission structure is shared and agreed with you at the time of registration.
Who can I sell on Inneed.Market?
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To sell on Inneed.Market, you should be able to meet following criteria:
- You should be authorised to sell in India.
- You can be any of the following: Manufacturer, Wholesaler, Distributor, Retailer.
I don’t have a website, can I still sell?
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You don't need a website to start selling on Inneed.Market. All you would have to do is list your products on Inneed and start selling.
Registration
How do I register on Inneed.Market?
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In order to register, please fill a simple registration form on this website. We will respond to you after reviewing your information at the earliest.
Is there any assistance offered for registration?
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For assistance related to registration process, you can get in touch with our customer support via chat, email us the issue you are facing in registration or you can call our customer support at +91-7827408070.
Catalogue
What products can I sell on Inneed.Market?
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Product under following categories are allowed currently.
- Bed & Bath
- Foodservice & Equipment
- Housekeeping & Janitorial
- Guest room amenities and Supplies
- Office supplies & disposables
To list product what all are the mandatory information ?
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All attributes and features related to the product type is mandatory to make the products live esp. : Product title, Price, Category, Quantity Product image. Please check the “*” mark for mandatory fields.
Can I create my catalogue by file upload?
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No, upload feature is not available. The feature request is in pipeline and will be updated here once available. You can contact support if large number of product needs to be created.
Is there any catalogue verification process?
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Yes, catalogue review is conducted by Inneed’s content team before making any seller’s product active.
Sell
How will the I become aware about the sale?
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You will be notified using emails and sms. Summary report can also be viewed at your seller dashboard.
How will I ship orders?
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You can use logistic service provided by Inneed where Items will be packed and shipping labels will be printed from your seller account, as the shipping label are printed, the courier company will be notified via API for courier collection for each locations.
Whose invoice will go to the buyer?
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If Buyer has completed his profile as per business requirement Inneed will give invoice, if the Buyer has not completed your invoice will go to buyer.
Quick Buy
Is order cancellation allowed before delivery?
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In case of Quick Buy order cancellation allowed before the order is shipped.
When can I begin manufacturing or shipping product to buyer?
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In case of Quick buy, you can immediately ship or start manufacturing as order is placed.
Do I have to take care of order return?
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Buyer can raise a return request from his My Account and Inneed will handle the pickup on your behalf from buyer location and ship items to your warehouse. Once item is received to at warehouse, you can cross check and confirm the return reason and Inneed will process exchange or refund of order. In case of any issue you can submit dispute.
How disputes will be settled?
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Dispute resolution customer service team will assist you in resolving disputes as per the agreement signed for the order.
RFQ
How will I receive relevant RFQs?
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You are tagged to the categories as per your catalogue and product offering.
Is order cancellation allowed before delivery?
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Order cancellation is not allowed for Purchase orders created for Quotation.
When will I receive payment for my today’s orders?
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Payments to you will be released as per agreed payment terms for the RFQ.
How will I communicate/negotiate with buyer?
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You can negotiate with buyer via Inneed messaging central and close PO.
When can I begin manufacturing or shipping product to buyer?
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Once PO is created and shared, seller can immediately start manufacturing or shipping.
If using platform shipping solution, how will the pickup date decided for seller?
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The pick up will be notified at the time of printing the shipping label.
Do I have to take care of order return?
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Buyer can raise a return request from his My Account and Inneed will handle the pickup on your behalf from buyer location and shipping items to your warehouse. Once item is received to at your warehouse you can cross check and confirm the return reason and process exchange or refund of order. In case of any issue you can submit dispute.
How disputes will be settled?
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Dispute resolution customer service team will assist you in resolving disputes as per the agreement signed for the order.
Still not satisfied with the answers?
Please get in touch with us:
EMAIL US AT
amber@inneed.market
